Frequently asked questions

Shipping Questions

Please understand that we get parcels shipped as quickly as possible (usually the same day, if not next day) and after the order has been shipped it is completely out of our hands.

If your parcel has been delayed, we are unable to send out a replacement or offer a refund until we have contacted the courier and they have declared the parcel as missing, please be advised this could take up to a few weeks. Once the parcel has been declared missing, we are then able to offer a refund or replacement as a solution. We understand how frustrating this can be as we want you to receive your items as soon as possible. Please be assured we are doing everything we can on our end to ensure you get your order on time.

To learn more about our shipping, returns, and refund policies, please visit our full policy page.

Reviews

All you have to do is visit the product you would like to leave a review on and scroll to the description, there you should see a tab to leave a review. Fill in your thoughts, attach any images of your pups rocking their new accessories and submit!

As a thank you for leaving reviews we will give you a 15% off coupon for your next order, this should be sent to the email address associated with your order. If for some reason you do not receive this email please get in touch with us and we will sort this out for you!

Thank you for supporting our small business ♡

Our accessories

No, don’t worry! At the moment the only pattern that will not be restocked is our seasonal pattern “Up To Snow Good”

Good question! We’ve made a handy page called “Our Harnesses Explained”, here you can find out more about our accessories including care instructions, fitting guides and a comparison between our OG style harness and our Ruff ‘n Ready style harness.

Chest! When it comes to your furry friend’s harness, you want to make sure the fabric part sits on their chest with the straps on their back. This is the safest and comfiest way for them to strut their stuff in their new harness. If you’re looking to show off that fabric even more, why not upgrade to our Ruff ‘n Ready style harness?

For more information on our harnesses, including fitting guides, a comparison between our OG style harness and our Ruff ‘n Ready style harness, and more please visit our “Our Harnesses Explained” page.

We recommend measuring your dog and using our handy sizing guide to select the most appropriate size for your pooch. We have created a chart which can act as a harness size guideline based on average breed sizes, but for the best fit please measure!

If you are still unsure about what size to order after measuring your pup, email us at info@messipups.co.uk or message us on instagram and we’ll try help you find a size that fits your pup.

We recommend first shaking of any dirt or debris from accessories and hand washing in warm water with a mild detergent. Rinse thoroughly and air dry.

When washing your harness, please be sure to do your own research when using different products and don’t use anything too abrasive as you may damage it. Messi Pups is not liable for any damages due to cleaning.

**Please take care if you decide to machine wash your accessories, as this could damage the drum in your machine and may lower the life span of accessories. If you do decide to machine wash your accessories, we are not liable for any damages and will not accept any returns.

No pet accessory is indestructible. Make sure you check your pets accessories regularly for signs of wear and tear. It is the customers responsibility to check the usability of the product.

For more information on our harnesses, including care instructions, fitting guides, a comparison between our OG style harness and our Ruff ‘n Ready style harness, and more please visit our “Our Harnesses Explained” page.

We suggest picking the size most suitable for your pet, so for small to medium dogs, and cats, we’d suggest going for a small tag. Bigger dogs, such as Spaniels or Labradors should opt for a large tag.

We recommend gently removing any dirt using a soft rag dipped in warm water with a mild dishwashing liquid. Use a microfiber cloth to make it shine!

If you ever move house or change phone number, you don’t have to order a new tag! We can update any of the details on your PDF, all you have to do is add the Pawsitive ID • PDF Update to your basket and make sure to let us know your serial code (this can be found underneath the qr code on the tag) and new information.

If you lose your QR Tag, please email us ASAP and we will unlink your PDF from the original QR Code – this will prevent anyone who finds that tag from scanning the code and finding all your information. We can then generate a new QR Code for you and offer 50% off a new tag, we can then engrave the new code to your brand new tag! Sorted!

About us

Yes! We are a sister duo (a graphic designer and web designer) and we created all the branding, web design and patterns for our brand. You can check out our design pages @whitelotus_design and @cyberspacedes. You can also view some behind-the-scenes of us creating pattern designs on our Instagram Highlights (Collections).

Yes we do! You can see all of our brand reps here. 

Interested in becoming a rep for us? Every so often we run a brand rep search on Instagram and Facebook, so be sure to follow us to stay up to date and have your chance at being a Messi Pup and getting your face on the wall of fame.

Yes we do! If you’re interested in stocking up on Messi Pups products please email us at info@messipups.co.uk and we’ll let you know if we think you would be a good fit for our brand.

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